Head of Accommodation Services

As a senior leader within Accommodation Services, you’ll use your excellent leadership and management skills to lead, support and develop the accommodation services team to provide an outstanding student experience in university and partner accommodation. You will understand the importance of customer voice in service provision and will have experience of reviewing data and processes to identify, develop and implement enhancements and efficiency gains. 

You’ll use your superb engagement skills to build lasting relationships with stakeholders internally, and externally to ensure our service aligns with expectations. You will also use these skills to champion the service provided, and welcome opportunities for feedback to continually improve activity. 

You’ll lead the way by: 

• Overseeing the daily operating of the Accommodation Service, including the direct management of 1000+ bed spaces annually. 
• Providing expertise to the University on local and regional housing matters, as well as associated policy and legislative changes. 
• Leading, supporting and developing the Accommodation Service team to provide an outstanding student experience in university or partner accommodation.
• Reviewing the Accommodation customer experience and associated systems and processes, from initial enquiry through to arrival, identifying areas for performance improvement to deliver an enhanced experience and efficiency gains.
• Building relationships with stakeholders, champion our service and welcome feedback to reshape activity, to ensure our approach aligns with expectations.
• Ensuring that all operational aspects of Accommodation Services fully meet legislative and compliance requirements in all matters relating to students, guests, visitors and staff.

What you’ll bring:

With strong leadership and management experience gained from customer-facing residential house or a housing operations environment, you’ll be able to prioritise, organise and manage a varied and changing workload.  

You’ll have superb verbal, written and presentation skills, able to interact with stakeholders internally and externally at a variety of levels, whilst understanding the importance of service user voice in the development and enhancement of services. 

Additionally you’ll have: 

• Excellent knowledge and understanding of the Renting Homes (Wales) Act. 
• Demonstrable experience of managing significant budgets, and financial planning in residential or similar services. 
• Considerable experience of managing and prioritising the day-to-day workload of a team, often busy and working to tight deadlines where student / customer safety and care is a guiding principle. 

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development. 

We offer excellent benefits such as:

• Annual leave of 35 days, plus 12 bank holiday / concessionary days (pro rata if part time).
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Award winning sports and fitness facilities with subsidised membership and cycle to work salary sacrifice scheme
• Free family access to our independent  specialist wellbeing support provider, Health Assured. 

Contact Us

For more information about the role please contact Mark Barry on mbarry@cardiffmet.ac.uk.

All applications must be submitted online.

We use the person specification as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page. 

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.