Campus Protection Services Control Room Operator

To help achieve our goals, we’re looking for Campus Protection Control Room Operators to provide a compassionate, proactive and dynamic campus protection service to staff, students and visitors alike at Cardiff Metropolitan University.  You will be front and centre dealing with a wide variety of issues impacting the operations of the University and your empathetic and caring attitude will be forefront in your duties.  You will be the face of Cardiff Metropolitan University to those in need and will be experienced in dealing with challenging scenarios with an eye for people at the centre of any response.

You’ll play a key by

• Ensuring the well-being of staff, students and visitors to campus and to assist those in need.
• Directions of measures concerning new legislation, specifically evacuation, invacuation, lockdown and communication procedures. 
• Monitoring the security of the campus using CCTV/digital surveillance equipment.
• Responding promptly to any alarm activation and co-ordinate responses with representatives at the scene. 
• Utilising technical platforms to provide intelligence on threats posed to the university community. 

What you’ll bring 

We are looking for someone who will demonstrate high levels of integrity and reliability coupled with excellent customer service skills.  You will routinely dealing with people in need and will need to ensure a flexible approach to all duties.  We need you to:

• Project a professional, calm image. 
• Be able to act on own initiative in case of an emergency.  
• Be capable of completing/updating incident reports in a timely manner under pressure. 
• Have excellent communication skills.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development. 

We offer excellent benefits such as:

• Annual leave of 25 days Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days. (grade 1-5).
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us 

For more information about the role please contact Adrian Dennehy on adennehy@cardiffmet.ac.uk, or feel free to contact James Wallace, the Recruitment Advisor supporting this vacancy on jwallace2@cardiffmet.acuk.  

All applications must be submitted online.  

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page 

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

We use the person specification as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page. 

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.