Operations Assistant

The Operations Assistant is a key role in delivering our sports facilities, working across areas of the operation, including front of house and within the sports facilities to assist the team in providing a high-quality facility, a safe environment in which students, athletes and the community can train, compete and spectate.

You’ll lead the way by: 

• Assist with the operation of the campus sports facilities and associated areas in terms of front of house/reception, lifeguarding, security, cleanliness and tidiness, safety of customers and emergency procedures.
• Assist, under the supervision of the Duty Managers, in the implementation of the sports programme ensuring the needs of students, staff and external users are met.
• Assist and advise customers regarding booking enquiries, in addition to checking and to challenge unauthorised entrants and prevent inappropriate or illegal use of the sports facilities and equipment. This may be face-to-face, by email or by telephone.
• To support on enquiries related to the sports facilities and associated areas such as bookings, memberships, prices, directions to facilities and to issue written material where appropriate.
• Provide back up and support within the staffing structure and carrying out the duties of another member of the sports team in the event of absence, holiday or illness.

What you’ll Bring

While we can provide training and certification in the necessary skills and knowledge to deliver in the role, you will still need to be able to work as part of a team, and display effective communication and time management skills. An ability to use Microsoft Office platforms will help to ensure effective utilisation of our facilities. 

Additionally you’ll have: 

• 5 GCSE (A – C) or equivalent.
• NPLQ (must be achieved within 1 month of appointment)
• A certificate in first aid (must be achievable to carry out the role)
• Pool plant operators certificate (training can be provided)

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development. 

We offer excellent benefits such as:

• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Award winning sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

For more information about the role please contact Wendy Rogers (Head of Operations) on wrogers@cardiffmet.ac.uk

All applications must be submitted online.  

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

We use the person specification as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page. 

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.