Corporate Receptionist

To ensure that our Estates teams continue to provide an excellent service to visitors, colleagues and students we’re looking for a Corporate Receptionist. As a Corporate Receptionist you will gain a detailed understanding of the University and use your excellent customer care skills to provide an efficient and timely service.

We are recruiting for two permanent, part-time positions:

1. 22.5 hours Llandaff Campus 13:30 – 18:00 (Mon – Fri)
2. 27.5 hours Cyncoed Campus 12:30 – 18:00 (Mon – Fri)

If you are successful in your application, you can be considered for both positions.

You’ll play a key role by:

• Welcoming visitors to the campus, building an understanding of their needs and supporting their travel to destinations throughout our campuses.
• Providing a superb switchboard service, responding to internal and external calls and providing support.
• Assisting with events taking place on campus and supporting attendees.

What you’ll bring: 

With an excellent understanding of how to provide superb customer care and experience of working in a customer focused environment you’ll be able to support enquiries in a courteous, helpful and informed manner. You’ll use your telephone experience to answer calls on a busy computerised switchboard and transfer them to the appropriate department or individual.

Your outstanding organisational skills will be key to your success in this position as you’ll be able to support multiple simultaneous tasks and priorities whilst providing timely support. You’ll be confident in your Welsh language skills, able to communicate in a professional manner and support service users with their queries.

Additionally, you’ll have:

• A working knowledge of Microsoft Office packages including, Word, Excel and Outlook.
• Clear communication skills written, over the telephone and in-person, able to interact with and manage the expectations of a variety of service users.
• Brilliant team working skills, able to communicate with priorities with colleagues and work as a cohesive team to provide a fantastic service.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our university, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development. 

We offer excellent benefits such as:

• Annual leave of 25 days Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Award winning sports and fitness facilities with subsidised membership and cycle to work salary sacrifice scheme.
• Free family access to our independent specialist wellbeing support provider, Health Assured. 

Contact us

For more information about the role please contact Lowri Patten on lpatten@cardiffmet.ac.uk.  

All applications must be submitted online.  

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page 

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.