Halls Assistant

As our Halls Assistant, you will be instrumental in ensuring a strong service is provided to our students and customers, acting as the first point of contact for face to face and telephony enquiries. This will include providing help and support, working with the Halls Manager to support ongoing development of the service, maximising the benefit to Cardiff Met and the resident students. You will assist the Halls Manager and Head of Residential Accommodation in the efficient and professional operation of the service. 

You will be appointed to one of two Halls of Residence sites: Plas Gwyn or Cyncoed.  Each role holder will normally be based at their designated site, providing day to day support to residents and colleagues.  However, you will also be expected to provide cover and cross-site support at the other location when business needs arise, ensuring a consistent and high quality service. 

Additionally, you will:

• Act as a communication link between all users of Residential Accommodation Services, including students, guests, contractors, Halls Management and other Cardiff Met staff.
• Be involved in the delivery of pastoral care to residents and the fostering of a supportive community spirit.
• Provide a high standard of service to ensure students’ expectations are consistently supported and to ensure excellence and consistency of services to students across all of the Halls of Residences.
• General administrative and finance duties, including development of literature.
• Assist in the preparation, formulation and delivery of presentations to students and customers.

What you’ll bring 

You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills, strong listening ability, and empathy, coupled with a commitment to providing an excellent student experience.

As our Halls Assistant, you’ll work with a variety of internal and external customers, bringing proven experience in professionally handling enquiries and effectively resolving complaints.

In addition, you’ll have a good level of administrative skills, and the ability to prepare and deliver engaging presentations. A good knowledge and experience with financial and IT systems is important, along with the ability to work independently and organise and prioritise work effectively.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support each other, we are kind to one another, and we are one team; we are One Cardiff Met. We encourage and embrace inclusion that enables everyone to feel respected and able to perform at their best.

In addition, the University offers highly competitive terms and conditions including:

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us

For more information about the role please contact Lisa Ah-Mun, Halls Manager, at LAh-Mun@cardiffmet.ac.uk.  

All applications must be submitted online.  

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.